Complaints Policy

How to Make a Complaint 

We appreciate all feedback as it helps us improve our service. If you are dissatisfied with the service you have been provided by Worka, you should escalate a complaint via our Customer Support team at:  
 
E-Mail: help@worka.com 
 

If you want to make a complaint about our service, then you should do so as quickly as possible. Leaving a complaint longer could affect our ability to investigate it thoroughly.  

 Workspace Issue 

If your complaint relates to your experience concerning a Workspace you should speak to the Provider of the Workspace directly. Contact details of the Workspace Provider can be found on your booking confirmation email. 
 

GDPR Related Queries

If you have any questions or complaints relating to Data Privacy (including exercising any rights in respect of Your Data) please contact us at: 

E-Mail: privacy@worka.com 

You can read more about your privacy rights here: Worka Privacy Policy

How does Worka handle complaints? 

Complaints are acknowledged promptly within two business days, every complaint is treated fairly and, on a case-by-case basis, therefore will need time to be reviewed. 

We aim to resolve all complaints within two business weeks.  In exceptional circumstances, we may however require longer periods of time to provide a suitable and fair resolution.  

If you are unhappy with the outcome of your complaint, you may notify Us in writing that you wish escalate Your complaint, upon which your complaint will be referred to a more senior member of Our organisation. Follow escalation and further consideration of Your complaint a final decision will be communicated to You in writing. This decision will be the end of the formal complaints process.